By using the A-to-Z Claims Process, you agree to the following Terms and Conditions. Please take your time and go now for the knowledge hunt.
- For your convenience, Amazon provides an “A-to-Z Claims Process” for resolving claims for compensation for personal injury and property damage caused by faulty items bought via Amazon.com. The Process is not insurance or a warranty, and it does not substitute any coverage you may have. That said, Amazon has the right to deny any request made via this method. We are not relinquishing any rights or adopting any responsibilities other than those clearly mentioned in these agreements.
- Only tangible items bought via Amazon.com are eligible for the A-to-Z Claims Process. It excludes digital objects, payments for services, stored value instruments, and things offered by companies linked with Amazon via other shops.
- The A-to-Z Claims Process will only pay compensation for the product’s purchase price and medical bills, missed earnings, and property damage up to $1 million. Amazon will not reimburse you for non-economic, commercial, consequential, incidental, or punitive damages.
- You are not required to use the A-Z Claims Process. If you prefer to use the A-to-Z Claims Process, you must file your claim within 90 days after the occurrence. If you don’t file a claim or miss the deadline, neither you nor Amazon relinquishes any rights or defences.
- So long as we haven’t notified you of a decision on your claim, you agree not to submit a claim in a different venue (such as court or arbitration). The A-to-Z Claims Process normally resolves claims in 90 days. You may withdraw a claim submitted under this Process at any time by sending an email to [email protected] with your claim number.
- You must give sufficient information to enable us to examine your claim. Providing proof of loss is required when submitting a personal injury or property damage claim. We may need additional information to process your claim. By filing a claim, you permit us or our representatives to contact any third parties with knowledge of your claims, such as medical providers, insurers, or witnesses. The seller, their insurance, and our insurer are also authorized to receive information regarding your claim. See our Privacy Notice for additional information on how Amazon handles your personal data.
- Amazon and its representatives maintain the right to set the amount offered to resolve an A-to-Z Claims Process claim. We shall operate honestly and fairly to compensate you. We may consult with the seller and utilize independent sources like insurance industry timetables. We may reject unfounded, frivolous, or abusive claims. Incomplete or erroneous information may result in claim rejection. We may deny claims if there is insufficient proof of product defect or if the fault did not cause the customer’s damages. We have the right to deny claims that we feel belong in court. If we reject a claim for any reason, neither you nor Amazon renounces any rights or defences.
- It is up to you whether or whether you accept our offer to resolve your claim, but by doing so you acknowledge that the matter is finally resolved between you and Amazon. To the extent permitted by law, you will also assign your claim to us so we may seek additional forms of recovery. A release and assignment paperwork may be necessary.
- If you have previously received compensation from a vendor or manufacturer, you will not be eligible for A-to-Z Claims.
- A-to-Z Claims is subject to the Amazon Conditions of Use, including choice of law and dispute resolution procedures. Conflicts between the Amazon Conditions of Use and these T&Cs will be resolved by these T&Cs.